HQ Headquarters | 2111 W. Grand Ave Chicago, IL 60612 |

Store hours: Thu-Mon: 8 AM - 4 PM

Shipping Policy

Shipping Policy


Order Processing

• Orders are processed within 1-2 business days (excluding weekends and holidays) after payment is received.

• You will receive a confirmation email with tracking details once your order has shipped.


Shipping Rates & Delivery Times

• Standard Shipping: Estimated delivery 3-7 business days.

• Expedited Shipping: Estimated delivery 2-3 business days (additional cost applies).

• Overnight Shipping: Estimated delivery next business day (additional cost applies).

• Shipping times may vary due to carrier delays, weather, or holidays.


Shipping Carriers

• We use [Insert Carriers: USPS, UPS, FedEx, DHL, etc.] to ensure reliable delivery.


International Shipping (if applicable)

• We offer international shipping to select countries. Delivery times and costs vary based on location.

• Customers are responsible for any customs fees, duties, or taxes required by their country.


Lost, Stolen, or Damaged Packages

• We are not responsible for lost or stolen packages once they have been marked as delivered.

• If your order arrives damaged, please contact us within 48 hours with photos of the damage.

• For lost packages, please reach out to the shipping carrier to file a claim.


Address & Delivery Issues

• Please ensure your shipping address is correct at checkout. We are not responsible for orders sent to incorrect addresses provided by the customer.

• If an order is returned due to an incorrect address, reshipping fees will apply.


Order Changes & Cancellations

• Orders can be modified or canceled within 24 hours, as long as they have not been processed.